Wednesday, April 09, 2008

Fly American - Take the Bus


So you really can take the bus instead of flying with American. I am currently enjoying a flight delay in the Austin airport after my AA flight got canceled along with thousands of others across North America last night and today. Once again, poor performance by American in a week of poor performances. Among the big wins for American:

1. American scored #9 out of the top 16 airlines in North America for overall quality of service in 2007 according to the annual quality ratings. Last year was the worst year for air travel in the last twenty according to the survey. I would post a link, but you already know this about both American's poor performance and industry in general.

2. America lost a law suit filed by 9 sky caps at Logan airport. Their new baggage policy where we all now pay to check bags at the curb cost the sky caps money - $325,000 - according to the suit. $2 per bag adds up.

3. Today the front page of the paper - all of them - indicates American had to ground 300 md-80 jets for safety inspection after 15 of 19 jets failed spot checks. Apparently this was known by overnight news deadlines, but nobody bothered to tell passengers until they arrived at the airport. This includes those like me that checking after midnight local time for an 8am flight.

As a result, American is now busing people to DFW to try to get them out of Texas They are also moving them to other flights on other carriers. Who knows what is happening elsewhere. I switched to Southwest and will get to my next stop eventually. However, it will be a long time before I go back to American Airlines. If you want to fly American, you can always take the bus.

10 comments:

Fenridal said...
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Red Slice said...

While the US airline system continues to spiral into Hell, the regional budget airline model of Europe continues to get it right. We just booked two tickets form the UK to Spain in Sept for about $100 each. Done. As more flights here at home get cancelled, costs will go up per ticket to cover the loss, then less people will fly, and the spiral of bad service and high prices will continue. There are people actually working and being paid at the FAA to do something, right? At least last time I checked? Will be flying Virgin America for the first time at the end of the month and can't wait - it was the cheapest flight (yeah, I know) to get to NY from the West Coast. We shall see what all their hype is about.

Zololkis said...
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