This one is going to be a long running topic in these parts, but it just can't be overestimated how important data quality is to performance management. Just ask the lovely city of Valparaiso, Indiana about it. Now if they didn't have a performance management problem, I think we're in the wrong business. All credit to Timo Elliott for this great example. Visit him at timoelliott.com, and then hurry back here.
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